Frecuent Asked Questions F.A.Q.

What types of products do you offer?

Are your designs original?

What is the quality of your digital downloads?

Can I request a custom design?

We offer two main types of products:

1. Digital Downloads:  High-quality JPG / PNG images in various dimensions (vertical, square, horizontal) featuring ancient warriors, mythological themes, zodiac signs, and stoic philosophy.
2. Print-on-Demand Products:  Physical items including posters, clothing (t-shirts, tank tops), home decor, accessories, and more, all featuring our unique designs.

Yes, all our designs are original creations. We use AI technology to help create our artwork, but each design is uniquely developed for our store.

Our digital downloads are high-resolution JPG / PNG files suitable for printing at the recommended sizes. Each product listing specifies the exact dimensions and resolution of the file.

Currently, we do not offer custom design services. However, we regularly expand our collection, so feel free to contact us with suggestions for future designs.

How do I place an order?

What payment methods do you accept?

Is my payment information secure?

Can I cancel my order?

Do you have a minimum order requirement?

1. Browse our website and select the product(s) you wish to purchase
2. Click "Add to Cart"
3. When you're ready to check out, click on the cart icon
4. Fill in your shipping and payment information
5. Review your order and click "Place Order"

We accept payments through PayPal and all major credit cards via Stripe.

Yes, we use industry-standard encryption and secure payment processors (PayPal and Stripe) to ensure your payment information is protected.

Digital products: Due to their immediate delivery nature, digital products cannot be canceled once purchased.

Physical products: Orders can be canceled before they enter the production phase. Please contact us immediately if you need to cancel an order.

No, there is no minimum order requirement. You can purchase as many or as few items as you like.

How do I download my digital purchase?

How long do I have to download my purchase?

What can I do with my digital purchase?

What file format will I receive?

After completing your purchase, you will:

1. Receive an email with download instructions
2. Be able to access your download from your account page (if you created an account)
3. Have immediate access to your files via the order confirmation page

Download links remain active for 7 days after purchase. If you need access after this time, please contact us support@alphamangallery.com and we'll provide a new download link.

Our digital downloads are for personal use only. You may:

• Print the artwork for personal display for posters in your home or office
• Use the artwork as your personal device wallpaper

You may not:

• Resell the digital file
• Use the artwork for commercial purposes
• Create and sell products featuring our designs
• Share or distribute the file

All our digital downloads are provided as high-quality JPG / PNG files.

How does print-on-demand work?

What is the quality of your physical products?

Do you offer samples?

When you order a physical product, our partner Printify produces and ships it specifically for your order. This allows us to offer a wide variety of products without keeping inventory.

All our products are printed using high-quality materials and professional printing techniques. Each product description includes specific information about materials and specifications.

Due to our print-on-demand business model, we do not currently offer product samples.

Do you ship internationally?

How long will it take to receive my order?

How can I track my order?

Who ships my order?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

• Digital downloads: Available immediately after purchase
• Physical products: Production typically takes 2-5 business days. Shipping times vary depending on your location:
  • United States: 3-7 business days
  • Canada and Mexico: 7-14 business days
  • International: 10-21 business days

You will receive a shipping confirmation email with tracking information once your order ships. You can also check your order status by logging into your account.

Physical products are shipped directly from Printify's production facilties located throughout the world.

What is your return policy?

How do I request a return or refund?

Who pays for return shipping?

 In general:

• Digital downloads: We offer replacements for technical issues or corrupted files.

Physical products: We accept returns for damaged, defective, or significantly misrepresented items within 30 days of delivery, by providing us photos of such damage.

To request a return or refund:

1. Contact us at support@alphamangallery.com and support@printify.com 
2. Include your order number and reason for return
3. For physical products, provide photos of the issue if applicable
4. We'll respond with next steps within 48 hours

If the return is due to our error (wrong item, damaged product, etc.), we'll cover return shipping costs. For other returns, the customer is responsible for return shipping.

Do I need to create an account to make a purchase?

How is my personal information used?

Can I delete my account?

No, you can check out as a guest. However, creating an account makes it easier to track orders, access digital downloads, and make future purchases.

We only collect necessary information to process orders and improve your shopping experience. Please see our [Privacy Policy] for complete details on how we collect, use, and protect your information.

Yes, you can request account deletion by contacting us at support@alphamangallery.com . Please note that we may need to retain certain information for legal and business purposes.

How can I contact customer support?

What are your customer service hours?

Do you offer discounts or promotions?

You can reach our customer support team by:

• Email: support@alphamangallery.com
• Contact form on our website

We aim to respond to all inquiries within 24-48 hours, Monday through Friday.

Yes, we regularly offer special promotions. To stay updated on our latest offers:

• Subscribe to our newsletter
• Follow us on social media
• Check our website for current promotions